Two shops, one front desk
Every call reaches the right shop. Every request lands somewhere.
Today, a phone visitor who taps one shop's call button can end up ringing the other shop, and anyone who wants an appointment has to fill in a general message form. This concept fixes the button, adds a short appointment request that goes to the right shop, texts back callers you couldn't pick up, and puts both shops' requests in one queue. The goal is to take the repetitive work off the front desk, not to replace anyone.
Each shop's button dials that shop
On a phone, the contact page is the front door. Below is a recreation with placeholder numbers: on the left, the "Mill Rd" button carries the Maple Ave number in its link, so a tap rings the other shop. On the right, each shop has its own block, and every link is checked against its label.
Contact Us
Two locations to serve you. Mon–Fri 7–5, Sat 8–12.
Call Mill Rd: (555) 010-4192 Call Maple Ave: (555) 010-1942Or send us a message and we'll get back to you.
The free fix (est. 15–30 min)
Correct the one link, then check every tel: link sitewide so a label and its number can't drift apart again. The checker below runs on this page; a version of it can run after every site edit.
- <a href="tel:+15550101942">Call Mill Rd: (555) 010-4192</a> + <a href="tel:+15550104192">Call Mill Rd: (555) 010-4192</a>
Request an appointment
Short, structured and phone-first. The front desk gets the shop, the car, the concern and the times in one go, so the first call back can offer a slot instead of asking questions.
Showing a sample request. Send your own to see it here.
Request received
Not booked yet A service writer at this shop will text you a time. You don't need to call.
What happens next
Missed calls become text threads
When nobody can pick up (a writer is with a customer, the other line is ringing, or the shop is closed), the caller gets a text from that shop's number within seconds. Their reply lands in the queue with the right shop already set.
- One text-back per shop line, so replies never cross shops.
- Sent once per caller per day, never to numbers that replied STOP.
- The reply opens a queue card with the shop, car and concern pre-filled.
Front-desk queue, both shops
One list for whoever is on the desk. Web requests, missed-call texts and phone notes arrive with the shop, car and concern already filled in. Offer a time in two taps, or hand a request to the other shop. Counts and bay bookings below are sample data.